1.1. This document constitutes a public offer in accordance with Article 437 of the Civil Code of the Russian Federation.

1.2. The offer sets out the general terms for the provision of digital product design, development, and support services by Updraft Studio.

1.3. The terms of a specific project, including the scope of work, cost, time frames, payment procedure, and deliverables, are determined when the order is agreed with the Customer and are recorded in an agreement, invoice, order, statement of work, or other document agreed by the parties.

1.4. The terms of a specific project may supplement or clarify the provisions of this offer. In the event of a conflict between an individually agreed document and this offer, the terms of the individually agreed document shall prevail.

1.5. Information published on the Updraft Studio website, including service descriptions, examples of work, and indicative prices and time frames, is for informational purposes unless expressly stated otherwise on the website or in the individual terms of a specific project.

2.1. Operator / Contractor means Individual Entrepreneur Sergey Evgenyevich Kuklin, operating under the Updraft Studio brand.

2.2. Customer means an individual, individual entrepreneur, or legal entity that has submitted an application and entered into an agreement with the Contractor.

2.3. Website means the Updraft Studio website and its individual sections, including the Customer's personal account.

2.4. Personal Account means a secure section of the website available to a registered user and intended for placing and managing orders.

2.5. Project means the set of services and work performed by the Contractor on the Customer's instructions.

2.6. Deliverables means the materials, layouts, designs, software code, interfaces, digital products, and other results created as part of the project and specified in the terms of the specific project.

2.7. Application means information provided by the Customer through the personal account or by another agreed method to determine the scope and terms of a future project.

3.1. The Contractor provides the Customer with digital product design, development, and creation services, and the Customer accepts and pays for the services provided.

3.2. Updraft Studio provides, in particular, the following services:

• VK Mini Apps development;
• landing page development;
• chatbot development;
• website development;
• game project development and design;
• presentation development;
• review and analysis of digital projects.

3.3. Depending on the specific project, the services may include product design, UX/UI design, visual design, prototyping, programming, front-end development, third-party service integration, testing, configuration, and support.

3.4. The specific scope of services is determined individually, taking into account the Customer's requirements.

3.5. The Contractor may engage Updraft Studio team members and other specialists to perform the project while remaining liable to the Customer for the performance of the agreed obligations.

4.1. To submit an application, the Customer registers on the Updraft Studio website using an email address and a verification code sent to that address.

4.2. When creating a project, the Customer may provide:

• the project name;
• a project description;
• the project category;
• a list of required services or solutions;
• information on the availability of ready-made materials;
• information on the project team composition;
• the proposed deadline;
• the expected budget range;
• the required project support format;
• other information necessary to prepare a proposal.

4.3. Submission of an application does not automatically result in the conclusion of an agreement and does not oblige the Contractor to commence the project.

4.4. Upon receiving an application, the Contractor reviews it, requests any necessary clarifications, and agrees with the Customer on the scope, cost, time frames, and other terms of the project.

4.5. After the terms have been agreed, the parties enter into an agreement or place the order in another form agreed by the parties.

5.1. The agreement is concluded after the parties agree on the material terms of the specific project.

5.2. If the individual project terms provide for acceptance of this offer by payment, advance payment, or another action specified by the Contractor, performing that action constitutes full and unconditional acceptance of this offer.

5.3. From the moment the Contractor receives the acceptance, the agreement is deemed concluded on the terms of this offer and the individual terms agreed by the parties.

5.4. Acceptance must be full and unconditional. Performance of the actions specified in the individual project terms may constitute acceptance in accordance with Article 438 of the Civil Code of the Russian Federation.

6.1. The cost of services is determined individually depending on the scope, volume, complexity, and time frames of the project.

6.2. Prices stated on the website are minimum or indicative prices unless expressly stated otherwise.

6.3. The final cost of a specific project is fixed after its scope has been agreed.

6.4. If the Customer changes the original brief or adds new tasks while the project is being performed, the cost and time frames may be revised.

6.5. Additional work is performed after its cost and time frames have been agreed with the Customer.

6.6. The cost of services does not include the cost of third-party services, domains, hosting, APIs, licenses, paid components, software, or other third-party services unless expressly provided otherwise by the terms of the specific project.

7.1. Payment is made in the manner and within the time frames agreed by the parties for the specific project.

7.2. Depending on the project, payment may be made in full or in stages.

7.3. If payment in stages is provided for, the procedure and amount of each payment are specified in the individual project terms.

7.4. Payment may be made through the T-Bank online acquiring system or by another method agreed by the parties.

7.5. The Customer's payment obligation is deemed fulfilled when the funds are received by the Contractor or at another time provided for by the payment method used.

7.6. If payment is delayed, the Contractor may suspend the work until the relevant payment is received.

8.1. After the terms have been agreed and the required payment has been received, the Contractor commences the project.

8.2. The Contractor performs the work in accordance with the agreed brief and the materials provided by the Customer.

8.3. The project completion period is determined individually.

8.4. The completion period may be extended in the event of:

• a delay by the Customer in providing the required materials;
• a delay in providing feedback;
• changes to the brief;
• the addition of new work;
• the need to await data or access from third-party services;
• circumstances that prevent the work from being performed and are beyond the Contractor's control.

8.5. If the Customer must provide materials, access credentials, documents, or other information required to perform the project, the Customer shall provide them in a timely manner.

8.6. The Contractor may suspend the project until the necessary materials or information are received.

9.1. While performing the project, the Contractor may provide interim deliverables to the Customer for approval.

9.2. The Customer shall provide feedback within a reasonable period agreed by the parties.

9.3. Any comments provided by the Customer must relate to the agreed brief.

9.4. Changes beyond the original brief may be treated as additional work.

9.5. After completing the agreed scope of work, the Contractor transfers the final project deliverables to the Customer by the method agreed by the parties.

9.6. If the individual project terms provide for an acceptance procedure, the deliverables are deemed accepted upon confirmation by the Customer or upon expiry of the agreed period for submitting reasoned comments, where such a procedure is provided for by the agreement.

The Contractor shall:

10.1. Provide the services in accordance with the agreed brief.

10.2. Observe the agreed time frames, taking into account the circumstances provided for by this offer and the terms of the specific project.

10.3. Provide the Customer with information on the progress of the project to the extent necessary to manage it.

10.4. Remedy substantiated defects in the deliverables within the scope of the agreed brief.

10.5. Maintain the confidentiality of the Customer's information unless otherwise provided by the agreement or the laws of the Russian Federation.

The Customer shall:

11.1. Provide accurate information necessary to perform the project.

11.2. Provide materials, access credentials, and other necessary data in a timely manner.

11.3. Provide feedback and approve interim deliverables in a timely manner.

11.4. Pay for the services within the prescribed time frames.

11.5. Not provide the Contractor with materials whose use infringes third-party rights.

11.6. Independently ensure that it has the necessary rights and permissions for the materials provided to the Contractor unless otherwise provided by the agreement.

12.1. The Customer is solely responsible for the lawfulness of using the materials provided to the Contractor to perform the project.

12.2. Such materials may include texts, images, photographs, logos, trademarks, software code, documents, and other materials.

12.3. By transferring materials to the Contractor, the Customer confirms that it has the necessary rights and permissions to use them within the project.

12.4. The Contractor is not liable for any infringement of third-party rights resulting from the use of materials provided by the Customer.

13.1. The terms for transferring exclusive rights, granting a license, or granting another right to use the deliverables are determined by the terms of the specific project and the concluded agreement.

13.2. Unless expressly provided otherwise by the agreement, payment for the services does not automatically transfer to the Customer all exclusive rights to third-party materials, libraries, components, fonts, software, and services used in the project.

13.3. Rights to third-party materials are governed by the terms of the relevant rights holders and licenses.

13.4. Source materials, design layouts, software code, and other working materials are transferred to the Customer only to the extent and in the format provided for by the terms of the specific project.

14.1. Third-party services, software, APIs, libraries, hosting, domain names, and other third-party solutions may be used to implement the project.

14.2. The ability to use a particular third-party service depends on its technical capabilities, rates, licenses, and the rights holder's terms.

14.3. If the use of a third-party service requires separate payment, such costs shall be paid by the Customer unless otherwise provided by the agreement.

14.4. The Contractor is not liable for changes in the operating terms, discontinuation, or technical limitations of a third-party service where such circumstances are beyond the Contractor's control.

15.1. After the brief has been agreed, the Customer may propose changes to the project.

15.2. If the changes affect the scope of work, cost, or time frames, the Contractor may revise the relevant terms.

15.3. Additional work is performed after its cost and time frames have been agreed.

15.4. The Contractor is not required to perform additional work before it has been agreed.

16.1. The Customer may submit a request to the Contractor to discontinue the further provision of services.

16.2. To submit a request, the Customer must send a message through an available Updraft Studio communication channel or by email to hello@updraftstudio.ru.

16.3. The request should preferably include the Customer's name, contact details, order number or date, name of the service, and the substance of the request.

16.4. If the Customer cancels the further provision of services, the refundable amount is determined taking into account the nature of the specific service, the work actually performed, and the Contractor's expenses related to performing the agreement.

16.5. If the deliverables have already been provided to the Customer in full, the refund shall be considered taking into account the nature of the service provided, the terms of the specific agreement, and the requirements of the laws of the Russian Federation.

16.6. Services provided cannot be exchanged for similar goods or services.

16.7. Funds are refunded by a method provided for by the laws of the Russian Federation and the terms of the specific project.

16.8. The provisions of this section do not restrict the Customer's rights granted by mandatory provisions of the laws of the Russian Federation.

17.1. The parties shall not disclose to third parties any confidential information received during the performance of the project, except in cases provided for by law or the agreement.

17.2. Project information provided by the Customer through the personal account is used to perform the relevant project.

17.3. Access to the project is granted to Updraft Studio team members who require such access to fulfill the order, as well as to the relevant Customer.

17.4. The terms of personal data processing are set out in separate Updraft Studio documents.

18.1. The parties are liable for failure to perform or improper performance of their obligations in accordance with the laws of the Russian Federation and the terms of the concluded agreement.

18.2. The Contractor is not liable for an inability to perform the project resulting from incomplete, inaccurate, or untimely information provided by the Customer.

18.3. The Contractor is not liable for disruptions to third-party services, hosting, domain registrars, payment systems, APIs, and other third-party services where such circumstances are beyond the Contractor's control.

18.4. The Customer is solely responsible for the content of the materials transferred to the Contractor and for having the rights to use them.

19.1. The parties are released from liability for failure to perform their obligations if such failure is caused by force majeure circumstances that the parties could not reasonably have foreseen or prevented.

19.2. Such circumstances may include extraordinary and unavoidable circumstances that prevent the performance of obligations.

19.3. The party affected by such circumstances shall notify the other party within a reasonable period.

20.1. The parties shall seek to resolve all disagreements through negotiations and the submission of a claim.

20.2. A claim may be sent electronically to hello@updraftstudio.ru, unless otherwise provided by law or the agreement.

20.3. If a dispute cannot be settled through negotiations, it shall be resolved in accordance with the procedure established by the laws of the Russian Federation.

20.4. If the Customer is a consumer, the guarantees and consumer protection rules provided for by the laws of the Russian Federation shall apply.

21.1. Users' personal data is processed in accordance with Federal Law No. 152-FZ On Personal Data and the Updraft Studio Personal Data Processing Policy.

21.2. Consent to personal data processing is granted separately from acceptance of this offer and other documents.

21.3. The user may review the Personal Data Processing Policy and the separate Consent to Personal Data Processing on the Updraft Studio website.

22.1. This offer enters into force upon its publication on the Updraft Studio website and remains in force until it is withdrawn or replaced with a new version.

22.2. The Contractor may amend this offer unilaterally.

22.3. A new version enters into force upon its publication on the website unless another effective date is specified directly in the new version.

22.4. Relations between the parties are governed by the version of the offer in effect when the relevant agreement was concluded unless otherwise provided by law or by agreement of the parties.

22.5. An amendment to the offer does not alter the terms of agreements already concluded unless otherwise provided by law or by agreement of the parties.

23.1. This offer governs the general terms for the provision of Updraft Studio services.

23.2. The individual terms of a specific project may contain additional provisions that do not conflict with this offer.

23.3. If any provision of this offer is held invalid or unenforceable, the remaining provisions shall remain in force.

23.4. In all matters not governed by this offer, the parties shall be guided by the laws of the Russian Federation.

Individual Entrepreneur Sergey Evgenyevich Kuklin

OGRNIP: 326595800109053
INN: 591150884400

Email: hello@updraftstudio.ru

Brand: Updraft Studio